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1TouchPortal Support
Need help with your portal, service requests, documents, home details, or emergency support? Use the guidance below to reach the right support channel.
General Help
Sign in and use Messages to contact your support team.
Urgent Issues
Use SOS Support inside the portal for urgent home system problems.
Requests
Track service requests, appointments, and documents from your portal dashboard.
Service & Mailing Address
One Touch Living
15980 Bernardo Center Drive
San Diego, CA 92127
Bluetooth Device Identification
Use Bluetooth during a service visit to identify nearby smart-home devices, such as processors, remotes, keypads, or network equipment, before setup or diagnostics.